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  • Search Results:
    • Basic Troubleshooting Steps for Game Client Crashing/Freezing
    • How can I link my account to Steam?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • How can I change my password/email address of my account?
    • Troubleshooting Steps for Game Client Download Problems
    • The website displays that I have -9,999 K-Ching. What happened?
    • I did some surveys that was offered, how come my K-Ching still hasn’t arrived?
    • I forgot my Security PIN, how can I retrieve it?
    • Troubleshooting Steps for Patching Problems
    • How can I change some of my account information?
    • I’m trying to load up my prepaid card but it says that the card is invalid?
    • I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug?
    • I want to load more with my account, but it says that I am limited, why?
    • Troubleshooting Steps for Disconnection Problems
    • Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run?
    • Basic Troubleshooting Steps for Game Lag
    • I don’t know what category I should use for my ticket, can I still submit it?
    • How come this certain load up option is not available for my country?
    • How to Remove/Unlock the Security PIN?
    • How come that the player we voted to be kicked out is still inside the dungeon?
    • I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count.
    • How come I didn’t get the 10% extra bonus K-ching using PayPal?
    • Troubleshooting Steps for Unable to launch the game/game client closes after patching
    • I can’t load up because I get an error message that I had a fraudulent attempt?
    • I’m trying to use my Visa/American Express prepaid card but it’s not working?
    • How to create a Security PIN for your account?
    • How to remove my e-mail subscription from Elsword?
    • I was not able to reply to my ticket, and now it’s closed. Can’t I reopen it?
    • How can I create an Aeria Account?
    • There are people who are violating the game’s rules. How can I report them?
    • How will the win/lose motion work?
    • Troubleshooting Steps for Channel Server Connection Failed
    • I forgot my password, where is the “forgot password” feature?
    • I opened an ice burner and I always receive costumes for my character only. Is this a bug?
    • Is there a way that I can cancel my ticket?
    • Can I still get the Beeho pet even after the Winter Vacation event ends?
    • Why am I unable to send a new ticket or even reply to an NMI ticket?
    • How to check my IP Address
    • Where can we get a Sage's Scroll?
    • How can I use the gifting feature?
    • How to reset my account password?
    • Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100.
    • Luciel is basically two characters right? Does that mean that I can name them separately?
    • Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes?
    • I can’t attach my screenshot or video to my ticket?
    • Why can’t I enter the Forum Page?
    • How to Flush DNS
    • I want to purchase K-Ching through KOG Games, but I have an Aeria/Arc account?
    • How to Delete Cache and Temporary Internet Files
    • We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there?
    • When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory.
    • I did not receive any EXP when I finished the secret dungeon is that a bug?
    • How do you create a forum thread?
    • How can you delete a forum thread?
    • My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug?
    • How can I use the 1v1 duel new PVP mode?
    • What are the ports needed to be opened in order to play Elsword properly?
    • Is there a way to help improve the information posted in your website?
    • When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug?
    • What mechanics would apply in the PVP Tournament?
    • Insufficient amount when trying to load up using prepaid cards?
    • I cannot see any surveys in my list, is this normal?
    • I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work?
    • How to Delete Temporary Files
    • How can I level up faster?
    • Advance Troubleshooting Steps for Game Lag
    • I heard there’s a new feature for adding socket effects? How does this work?
    • I was not able to complete the Bank Share quest before the update, what do I do to open it?
    • After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened?
    • Is there a way for me to make my Old Henir equipment as strong as the new one?
    • The Dark Gear Chest says it includes low rank rewards (Excluding Weapons), what does it mean?
    • How to Close Background Tasks
    • What do I do now with the Old Henir Molds that I have?
    • Do Lu and Ciel share the same set of accessories and equipment?
    • How to get Free Skill Reset?
    • When I buy the Forbidden Secret Manual (I), where will it go?
    • Will the duration of the 15 days and 30 days VIP membership card stack?
    • I won an event where there is K-ching as a prize. How come I haven’t received it yet?
    • Where can I get the Power Stone Fragment?
    • My mount is missing?
    • I don't see any Hell mode for any of the secret dungeons. Is this a bug?
    • Why is that when I changed my Luciel to Chilarch only Lu's appearance changed? Even the promotional items only Lu's costume has changes.
    • What is the blue circle beside the HP/MP bar of Luciel?
    • How does the Switching Soul Accessory work?
    • How to get a trace route result?
    • I'm already at level 65 but I was not allowed to proceed to the next area after defeating Altera's Secret Boss is there a level restriction for this?
    • What is the Sacred Spirit Energy?
    • I am not yet level 70, can I still enter Lanox?
    • Why am I receiving an error message when trying to use the Fluorite Ore option when enhancing the rare weapon drop that I got from Lanox?
    • Who is the male and female in LuCiel?
    • I have 4 Ain characters in my account. Can all of them get the Ain's Diorama Light accessory?
    • How come I’m unable to trade?
    • I acquired the Cobo VIP express ticket from the Start-up cube and it has 15 days duration. I used it and now it turned to 30 days is that a bug?
    • How to save the dxdiag information?
    • I can store trade impossible and unsealed items in my shared bank. Is this a bug?
    • How do I fill up the Combination Gauge?
    • How to get the job change quest?
    • What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does.
    • Will Rose be able to open the Chibi Costume Suit Cube?
    • Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug?
    • I've opened by Bank Share before, do I need to purchase the Cobo's Shared Bank Open Ticket?
    • What does the chain skill do for Luciel?
    • Are the titles that can be obtained from Guild PVP and Guild Ereda different?
    • I logged in my newly created Luciel character but it only allows me to use the girl character. Can I use the boy character whenever I want to?
    • I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug?
    • I have a skill that has a very big AoE, why can't I hit the opposing team?
    • How many combination gauge bars does a combo switch fill and skill switch fill up?
    • How does the Item Mall work?
    • I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills.
    • What are the 3 stat increases that I can get inside Ereda?
    • Why can’t I gain ED and Experience when killing monsters?
    • How can I take a screenshot?
    • How can I record a video?
    • Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug?
    • How do I expand my Bank Share?
    • I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared?
    • What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area?
    • What does the Combination Gauge do?
    • How can I get more stamina?
    • How to obtain Epic NPC Titles?
    • I have this old item, the Ereda Battle Return Stone, but it is not working inside Ereda, is this normal?
    • Why can't I see the items that I've picked up in the new Results Screen UI?
    • How to set custom keys for controllers?
    • The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that?
    • I can’t seem to find any QPL Jellies in Lanox, were they removed?
    • How do I store the guild coin?
    • How does dungeon queuing work?
    • Do I still get additional draws on the bingo event when I send gifts from the item mall?
    • How do I search for an item at the Item Mall? It always gives me an error message each time I try to.
    • Why are my skills level 1 and it seems that my equipped items aren't working inside Ereda Island?
    • What will happen to the Old Ereda medals that I have stored?
    • I bought 5/10 pieces of Guild Storage Expansion Card but I only see 1 piece on the Character Cash Item Storage, what happened?
    • Help, I sold a few items and I did not change character but the item that I need to Buyback is not being displayed
    • What is the 50% and the 100% that I can see in the Henir Dimension item upgrade icons?
    • How can you turn off system messages in the chat box?
    • I clicked on the My NPC and saw that she has a Store but it is greyed out? What gives?
    • Is the free customization Moonlight (Elysion) permanent?
    • On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game?
    • My Heavenly Blessed Weapon was broken when I tried to enhance it, will I still receive the Magic Amulet ticket?
    • Does the Vote Kick System also work on secret dungeons?
    • What’s wrong with my Rena character? It is already at Rank SSS and when I logged in today, it has no Rank displayed.
    • Can I still use the old Fluorite Ores and Blessed Restoration Scrolls in the new enhancement?
    • How can you enter the Secret Dungeons?
    • I’m not yet done with the story quests in Sander, can I still enter Lanox?
    • I’m using my Luciel and I’m doing the combo switch but I am not gaining any combination gauge, is this a bug?
    • Where do I get a Ring of Witch event item?
    • I am unable to put my costumes and equipment in the VIP Service (PC Gaming Center) inventory, is that a bug?
    • Is the SD Mini Me accessory permanent?
    • Does the EXP gain from the Champion’s Growth Medal and EXP Boost Medals stack?
    • What is this Enchanted Diceon Cube? Nothing happens when I try to right-click on it. It seems useless.
    • What are the rewards for breaking the Sealed Device in the first stage of Ereda?
    • How come I am not receiving any EXP on the 2 new dungeons Collapsing Temple of Fire and Grand Cavern: Chasm of the Divided Land? Is this a bug?
    • What time does the daily point reset and accumulated points update?
    • The 10 minute restriction for 1v1 duel disappears when I hit the character select button. Is this a bug?
    • Where can I exchange the Heroic Gear Pieces.
    • Why are the Heroic Modes for Celestial Crossroads and Adrian’s Palace closed?
    • Where can I find the new Henir Sets? It is not in the Craft button?
    • It is already 7am PST and the rest buff for raid boss is still not removed.
    • Why can’t I continue anymore with EP 20 quests after completing the first 3 stories?
    • Will the 10 minute restriction for 1v1 duel apply if the requested player failed to respond to an invite until the countdown timer ends?
    • I cannot open the Heroic Gear Chest. Is this a bug?
    • How to attribute an equipment?
    • How to enter Ereda Island?
    • What do I get as a reward in this Ereda Island dungeon?
    • What do I do with these Champion's Victory Medals that I have?
    • Where can I get the Power Stones that allows me to craft the 100% Dimension items?
    • Are the boss monsters that you will encounter in each stage still random?


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    • How to Register
    • How to Load Up your Account
    • Find a Prepaid Card
    • How to use the "Manage your ACCOUNT" page
    • The website displays that I have -9,999 K-Ching. What happened?
    • I don’t know what category I should use for my ticket, can I still submit it?
    • I was not able to reply to my ticket, and now it’s closed. Can’t I reopen it?
    • There are people who are violating the game’s rules. How can I report them?
    • Is there a way that I can cancel my ticket?
    • Why am I unable to send a new ticket or even reply to an NMI ticket?
    • I can’t attach my screenshot or video to my ticket?
    • Why can’t I enter the Forum Page?
    • How do you create a forum thread?
    • How can you delete a forum thread?
    • Is there a way to help improve the information posted in your website?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • I did some surveys that was offered, how come my K-Ching still hasn’t arrived?
    • I’m trying to load up my prepaid card but it says that the card is invalid?
    • I want to load more with my account, but it says that I am limited, why?
    • How come this certain load up option is not available for my country?
    • How come I didn’t get the 10% extra bonus K-ching using PayPal?
    • I can’t load up because I get an error message that I had a fraudulent attempt?
    • I’m trying to use my Visa/American Express prepaid card but it’s not working?
    • I want to purchase K-Ching through KOG Games, but I have an Aeria/Arc account?
    • Insufficient amount when trying to load up using prepaid cards?
    • I cannot see any surveys in my list, is this normal?
    • How can I link my account to Steam?
    • How can I change my password/email address of my account?
    • I forgot my Security PIN, how can I retrieve it?
    • How can I change some of my account information?
    • How to Remove/Unlock the Security PIN?
    • How to create a Security PIN for your account?
    • How to remove my e-mail subscription from Elsword?
    • How can I create an Aeria Account?
    • I forgot my password, where is the “forgot password” feature?
    • How to reset my account password?
    • Basic Troubleshooting Steps for Game Client Crashing/Freezing
    • Troubleshooting Steps for Game Client Download Problems
    • Troubleshooting Steps for Patching Problems
    • Troubleshooting Steps for Disconnection Problems
    • Basic Troubleshooting Steps for Game Lag
    • Troubleshooting Steps for Unable to launch the game/game client closes after patching
    • Troubleshooting Steps for Channel Server Connection Failed
    • How to check my IP Address
    • How to Flush DNS
    • How to Delete Cache and Temporary Internet Files
    • What are the ports needed to be opened in order to play Elsword properly?
    • How to Delete Temporary Files
    • Advance Troubleshooting Steps for Game Lag
    • How to Close Background Tasks
    • How to get a trace route result?
    • How to save the dxdiag information?
    • Game Policies
    • I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug?
    • Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run?
    • How come that the player we voted to be kicked out is still inside the dungeon?
    • I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count.
    • How will the win/lose motion work?
    • I opened an ice burner and I always receive costumes for my character only. Is this a bug?
    • Can I still get the Beeho pet even after the Winter Vacation event ends?
    • Where can we get a Sage's Scroll?
    • How can I use the gifting feature?
    • Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100.
    • Luciel is basically two characters right? Does that mean that I can name them separately?
    • Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes?
    • We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there?
    • When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory.
    • I did not receive any EXP when I finished the secret dungeon is that a bug?
    • My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug?
    • How can I use the 1v1 duel new PVP mode?
    • When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug?
    • What mechanics would apply in the PVP Tournament?
    • I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work?
    • How can I level up faster?
    • I heard there’s a new feature for adding socket effects? How does this work?
    • I was not able to complete the Bank Share quest before the update, what do I do to open it?
    • After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened?
    • Is there a way for me to make my Old Henir equipment as strong as the new one?
    • The Dark Gear Chest says it includes low rank rewards (Excluding Weapons), what does it mean?
    • What do I do now with the Old Henir Molds that I have?
    • Do Lu and Ciel share the same set of accessories and equipment?
    • How to get Free Skill Reset?
    • When I buy the Forbidden Secret Manual (I), where will it go?
    • Will the duration of the 15 days and 30 days VIP membership card stack?
    • I won an event where there is K-ching as a prize. How come I haven’t received it yet?
    • Where can I get the Power Stone Fragment?
    • My mount is missing?
    • I don't see any Hell mode for any of the secret dungeons. Is this a bug?
    • Why is that when I changed my Luciel to Chilarch only Lu's appearance changed? Even the promotional items only Lu's costume has changes.
    • What is the blue circle beside the HP/MP bar of Luciel?
    • How does the Switching Soul Accessory work?
    • I'm already at level 65 but I was not allowed to proceed to the next area after defeating Altera's Secret Boss is there a level restriction for this?
    • What is the Sacred Spirit Energy?
    • I am not yet level 70, can I still enter Lanox?
    • Why am I receiving an error message when trying to use the Fluorite Ore option when enhancing the rare weapon drop that I got from Lanox?
    • Who is the male and female in LuCiel?
    • I have 4 Ain characters in my account. Can all of them get the Ain's Diorama Light accessory?
    • How come I’m unable to trade?
    • I acquired the Cobo VIP express ticket from the Start-up cube and it has 15 days duration. I used it and now it turned to 30 days is that a bug?
    • I can store trade impossible and unsealed items in my shared bank. Is this a bug?
    • How do I fill up the Combination Gauge?
    • How to get the job change quest?
    • What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does.
    • Will Rose be able to open the Chibi Costume Suit Cube?
    • Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug?
    • I've opened by Bank Share before, do I need to purchase the Cobo's Shared Bank Open Ticket?
    • What does the chain skill do for Luciel?
    • Are the titles that can be obtained from Guild PVP and Guild Ereda different?
    • I logged in my newly created Luciel character but it only allows me to use the girl character. Can I use the boy character whenever I want to?
    • I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug?
    • I have a skill that has a very big AoE, why can't I hit the opposing team?
    • How many combination gauge bars does a combo switch fill and skill switch fill up?
    • How does the Item Mall work?
    • I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills.
    • What are the 3 stat increases that I can get inside Ereda?
    • Why can’t I gain ED and Experience when killing monsters?
    • How can I take a screenshot?
    • How can I record a video?
    • Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug?
    • How do I expand my Bank Share?
    • I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared?
    • What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area?
    • What does the Combination Gauge do?
    • How can I get more stamina?
    • How to obtain Epic NPC Titles?
    • I have this old item, the Ereda Battle Return Stone, but it is not working inside Ereda, is this normal?
    • Why can't I see the items that I've picked up in the new Results Screen UI?
    • How to set custom keys for controllers?
    • The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that?
    • I can’t seem to find any QPL Jellies in Lanox, were they removed?
    • How do I store the guild coin?
    • How does dungeon queuing work?
    • Do I still get additional draws on the bingo event when I send gifts from the item mall?
    • How do I search for an item at the Item Mall? It always gives me an error message each time I try to.
    • Why are my skills level 1 and it seems that my equipped items aren't working inside Ereda Island?
    • What will happen to the Old Ereda medals that I have stored?
    • I bought 5/10 pieces of Guild Storage Expansion Card but I only see 1 piece on the Character Cash Item Storage, what happened?
    • Help, I sold a few items and I did not change character but the item that I need to Buyback is not being displayed
    • What is the 50% and the 100% that I can see in the Henir Dimension item upgrade icons?
    • How can you turn off system messages in the chat box?
    • I clicked on the My NPC and saw that she has a Store but it is greyed out? What gives?
    • Is the free customization Moonlight (Elysion) permanent?
    • On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game?
    • My Heavenly Blessed Weapon was broken when I tried to enhance it, will I still receive the Magic Amulet ticket?
    • Does the Vote Kick System also work on secret dungeons?
    • What’s wrong with my Rena character? It is already at Rank SSS and when I logged in today, it has no Rank displayed.
    • Can I still use the old Fluorite Ores and Blessed Restoration Scrolls in the new enhancement?
    • How can you enter the Secret Dungeons?
    • I’m not yet done with the story quests in Sander, can I still enter Lanox?
    • I’m using my Luciel and I’m doing the combo switch but I am not gaining any combination gauge, is this a bug?
    • Where do I get a Ring of Witch event item?
    • I am unable to put my costumes and equipment in the VIP Service (PC Gaming Center) inventory, is that a bug?
    • Is the SD Mini Me accessory permanent?
    • Does the EXP gain from the Champion’s Growth Medal and EXP Boost Medals stack?
    • What is this Enchanted Diceon Cube? Nothing happens when I try to right-click on it. It seems useless.
    • What are the rewards for breaking the Sealed Device in the first stage of Ereda?
    • How come I am not receiving any EXP on the 2 new dungeons Collapsing Temple of Fire and Grand Cavern: Chasm of the Divided Land? Is this a bug?
    • What time does the daily point reset and accumulated points update?
    • The 10 minute restriction for 1v1 duel disappears when I hit the character select button. Is this a bug?
    • Where can I exchange the Heroic Gear Pieces.
    • Why are the Heroic Modes for Celestial Crossroads and Adrian’s Palace closed?
    • Where can I find the new Henir Sets? It is not in the Craft button?
    • It is already 7am PST and the rest buff for raid boss is still not removed.
    • Why can’t I continue anymore with EP 20 quests after completing the first 3 stories?
    • Will the 10 minute restriction for 1v1 duel apply if the requested player failed to respond to an invite until the countdown timer ends?
    • I cannot open the Heroic Gear Chest. Is this a bug?
    • How to attribute an equipment?
    • How to enter Ereda Island?
    • What do I get as a reward in this Ereda Island dungeon?
    • What do I do with these Champion's Victory Medals that I have?
    • Where can I get the Power Stones that allows me to craft the 100% Dimension items?
    • Are the boss monsters that you will encounter in each stage still random?
    TOP 5 VIEWED FAQ
    • Basic Troubleshooting Steps for Game Client Crashing/Freezing
    • How can I link my account to Steam?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • How can I change my password/email address of my account?
    • Troubleshooting Steps for Game Client Download Problems
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