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    • How can I link my account to Steam?
    • How can I change my password/email address of my account?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • Troubleshooting Steps for Game Client Download Problems
    • How can I change some of my account information?
    • How to Remove/Unlock the Security PIN?
    • I did some surveys that was offered, how come my K-Ching still hasn’t arrived?
    • Troubleshooting Steps for Channel Server Connection Failed
    • Troubleshooting Steps for Patching Problems
    • I want to load more with my account, but it says that I am limited, why?
    • I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug?
    • How to remove my e-mail subscription from Elsword?
    • I’m trying to load up my prepaid card but it says that the card is invalid?
    • Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run?
    • How to reset my account password?
    • I can’t load up because I get an error message that I had a fraudulent attempt?
    • I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count.
    • How to create a Security PIN for your account?
    • How to check my IP Address
    • There are people who are violating the game’s rules. How can I report them?
    • How come that the player we voted to be kicked out is still inside the dungeon?
    • How come this certain load up option is not available for my country?
    • I’m trying to use my Visa/American Express prepaid card but it’s not working?
    • How come I didn’t get the 10% extra bonus K-ching using PayPal?
    • How to Delete Cache and Temporary Internet Files
    • How to Flush DNS
    • How will the win/lose motion work?
    • Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100.
    • I opened an ice burner and I always receive costumes for my character only. Is this a bug?
    • How can I use the gifting feature?
    • How to Delete Temporary Files
    • Luciel is basically two characters right? Does that mean that I can name them separately?
    • Is there a way to help improve the information posted in your website?
    • Advanced Troubleshooting Steps for Game Lag
    • Where can we get a Sage's Scroll?
    • Can I still get the Beeho pet even after the Winter Vacation event ends?
    • Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes?
    • When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory.
    • How come I’m unable to trade?
    • Basic Troubleshooting Steps for Client Issues
    • How to Close Background Tasks
    • My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug?
    • Insufficient amount when trying to load up using prepaid cards?
    • I cannot see any surveys in my list, is this normal?
    • I did not receive any EXP when I finished the secret dungeon is that a bug?
    • How can I level up faster?
    • How to get a trace route result?
    • When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug?
    • We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there?
    • What mechanics would apply in the PVP Tournament?
    • How can I use the 1v1 duel new PVP mode?
    • I was not able to complete the Bank Share quest before the update, what do I do to open it?
    • I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work?
    • I heard there’s a new feature for adding socket effects? How does this work?
    • How to save the dxdiag information?
    • Is there a way for me to make my Old Henir equipment as strong as the new one?
    • I won an event where there is K-ching as a prize. How come I haven’t received it yet?
    • After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened?
    • Do Lu and Ciel share the same set of accessories and equipment?
    • I don't see any Hell mode for any of the secret dungeons. Is this a bug?
    • Will the duration of the 15 days and 30 days VIP membership card stack?
    • How to get the job change quest?
    • How does the Item Mall work?
    • How can I record a video?
    • What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does.
    • How can I take a screenshot?
    • I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared?
    • Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug?
    • Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug?
    • Why can’t I gain ED and Experience when killing monsters?
    • How can I get more stamina?
    • How do I expand my Bank Share?
    • On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game?
    • How to set custom keys for controllers?
    • I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills.
    • How does dungeon queuing work?
    • What are the 3 stat increases that I can get inside Ereda?
    • How do I search for an item at the Item Mall? It always gives me an error message each time I try to.
    • I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug?
    • How to obtain Epic NPC Titles?
    • The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that?
    • What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area?
    • What does the Combination Gauge do?
    • How many combination gauge bars does a combo switch fill and skill switch fill up?
    • How can you turn off system messages in the chat box?
    • What do I do with these Warrior's Victory Medals that I have?
    • How can you enter the Secret Dungeons?
    • How to enter Ereda Island?
    • How to attribute an equipment?
    • What do I get as a reward in this Ereda Island dungeon?


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    • How to Register
    • How to Load Up your Account
    • Find a Prepaid Card
    • How to use the "Manage your ACCOUNT" page
    • There are people who are violating the game’s rules. How can I report them?
    • Is there a way to help improve the information posted in your website?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • I did some surveys that was offered, how come my K-Ching still hasn’t arrived?
    • I want to load more with my account, but it says that I am limited, why?
    • I’m trying to load up my prepaid card but it says that the card is invalid?
    • I can’t load up because I get an error message that I had a fraudulent attempt?
    • How come this certain load up option is not available for my country?
    • I’m trying to use my Visa/American Express prepaid card but it’s not working?
    • How come I didn’t get the 10% extra bonus K-ching using PayPal?
    • Insufficient amount when trying to load up using prepaid cards?
    • I cannot see any surveys in my list, is this normal?
    • How can I link my account to Steam?
    • How can I change my password/email address of my account?
    • How can I change some of my account information?
    • How to Remove/Unlock the Security PIN?
    • How to remove my e-mail subscription from Elsword?
    • How to reset my account password?
    • How to create a Security PIN for your account?
    • Troubleshooting Steps for Game Client Download Problems
    • Troubleshooting Steps for Channel Server Connection Failed
    • Troubleshooting Steps for Patching Problems
    • How to check my IP Address
    • How to Delete Cache and Temporary Internet Files
    • How to Flush DNS
    • How to Delete Temporary Files
    • Advanced Troubleshooting Steps for Game Lag
    • Basic Troubleshooting Steps for Client Issues
    • How to Close Background Tasks
    • How to get a trace route result?
    • How to save the dxdiag information?
    • Game Policies
    • I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug?
    • Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run?
    • I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count.
    • How come that the player we voted to be kicked out is still inside the dungeon?
    • How will the win/lose motion work?
    • Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100.
    • I opened an ice burner and I always receive costumes for my character only. Is this a bug?
    • How can I use the gifting feature?
    • Luciel is basically two characters right? Does that mean that I can name them separately?
    • Where can we get a Sage's Scroll?
    • Can I still get the Beeho pet even after the Winter Vacation event ends?
    • Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes?
    • When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory.
    • How come I’m unable to trade?
    • My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug?
    • I did not receive any EXP when I finished the secret dungeon is that a bug?
    • How can I level up faster?
    • When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug?
    • We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there?
    • What mechanics would apply in the PVP Tournament?
    • How can I use the 1v1 duel new PVP mode?
    • I was not able to complete the Bank Share quest before the update, what do I do to open it?
    • I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work?
    • I heard there’s a new feature for adding socket effects? How does this work?
    • Is there a way for me to make my Old Henir equipment as strong as the new one?
    • I won an event where there is K-ching as a prize. How come I haven’t received it yet?
    • After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened?
    • Do Lu and Ciel share the same set of accessories and equipment?
    • I don't see any Hell mode for any of the secret dungeons. Is this a bug?
    • Will the duration of the 15 days and 30 days VIP membership card stack?
    • How to get the job change quest?
    • How does the Item Mall work?
    • How can I record a video?
    • What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does.
    • How can I take a screenshot?
    • I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared?
    • Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug?
    • Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug?
    • Why can’t I gain ED and Experience when killing monsters?
    • How can I get more stamina?
    • How do I expand my Bank Share?
    • On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game?
    • How to set custom keys for controllers?
    • I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills.
    • How does dungeon queuing work?
    • What are the 3 stat increases that I can get inside Ereda?
    • How do I search for an item at the Item Mall? It always gives me an error message each time I try to.
    • I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug?
    • How to obtain Epic NPC Titles?
    • The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that?
    • What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area?
    • What does the Combination Gauge do?
    • How many combination gauge bars does a combo switch fill and skill switch fill up?
    • How can you turn off system messages in the chat box?
    • What do I do with these Warrior's Victory Medals that I have?
    • How can you enter the Secret Dungeons?
    • How to enter Ereda Island?
    • How to attribute an equipment?
    • What do I get as a reward in this Ereda Island dungeon?
    TOP 5 VIEWED FAQ
    • How can I link my account to Steam?
    • How can I change my password/email address of my account?
    • I bought K-Ching, how come it still doesn’t show in my account?
    • Troubleshooting Steps for Game Client Download Problems
    • How can I change some of my account information?
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