• How to Register
• How to Load Up your Account
• Find a Prepaid Card
• How to use the "Manage your ACCOUNT" page
• The website displays that I have -9,999 K-Ching. What happened?
• I don’t know what category I should use for my ticket, can I still submit it?
• I was not able to reply to my ticket, and now it’s closed. Can’t I reopen it?
• There are people who are violating the game’s rules. How can I report them?
• Is there a way that I can cancel my ticket?
• Why am I unable to send a new ticket or even reply to an NMI ticket?
• Why can’t I enter the Forum Page?
• I can’t attach my screenshot or video to my ticket?
• How can you delete a forum thread?
• How do you create a forum thread?
• Is there a way to help improve the information posted in your website?

• I bought K-Ching, how come it still doesn’t show in my account?
• I did some surveys that was offered, how come my K-Ching still hasn’t arrived?
• I want to load more with my account, but it says that I am limited, why?
• I’m trying to load up my prepaid card but it says that the card is invalid?
• How come this certain load up option is not available for my country?
• I can’t load up because I get an error message that I had a fraudulent attempt?
• I’m trying to use my Visa/American Express prepaid card but it’s not working?
• How come I didn’t get the 10% extra bonus K-ching using PayPal?
• Insufficient amount when trying to load up using prepaid cards?
• I cannot see any surveys in my list, is this normal?

• How can I link my account to Steam?
• How can I change my password/email address of my account?
• I forgot my Security PIN, how can I retrieve it?
• How can I change some of my account information?
• How to Remove/Unlock the Security PIN?
• How to remove my e-mail subscription from Elsword?
• How can I create an Aeria Account?
• How to create a Security PIN for your account?
• I forgot my password, where is the “forgot password” feature?
• How to reset my account password?

• Basic Troubleshooting Steps for Game Client Crashing/Freezing
• Troubleshooting Steps for Game Client Download Problems
• Troubleshooting Steps for Patching Problems
• Troubleshooting Steps for Disconnection Problems
• Basic Troubleshooting Steps for Game Lag
• Troubleshooting Steps for Unable to launch the game/game client closes after patching
• Troubleshooting Steps for Channel Server Connection Failed
• How to check my IP Address
• How to Flush DNS
• How to Delete Cache and Temporary Internet Files
• How to Delete Temporary Files
• Advanced Troubleshooting Steps for Game Lag
• How to Close Background Tasks
• How to get a trace route result?
• How to save the dxdiag information?

• Game Policies
• I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug?
• Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run?
• I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count.
• How come that the player we voted to be kicked out is still inside the dungeon?
• How will the win/lose motion work?
• I opened an ice burner and I always receive costumes for my character only. Is this a bug?
• Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100.
• Can I still get the Beeho pet even after the Winter Vacation event ends?
• Where can we get a Sage's Scroll?
• How can I use the gifting feature?
• Luciel is basically two characters right? Does that mean that I can name them separately?
• Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes?
• When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory.
• My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug?
• I did not receive any EXP when I finished the secret dungeon is that a bug?
• We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there?
• When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug?
• How can I use the 1v1 duel new PVP mode?
• How can I level up faster?
• What mechanics would apply in the PVP Tournament?
• I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work?
• I heard there’s a new feature for adding socket effects? How does this work?
• I was not able to complete the Bank Share quest before the update, what do I do to open it?
• Is there a way for me to make my Old Henir equipment as strong as the new one?
• After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened?
• How come I’m unable to trade?
• I won an event where there is K-ching as a prize. How come I haven’t received it yet?
• What do I do now with the Old Henir Molds that I have?
• The Dark Gear Chest says it includes low rank rewards (Excluding Weapons), what does it mean?
• Do Lu and Ciel share the same set of accessories and equipment?
• How to get Free Skill Reset?
• My mount is missing?
• When I buy the Forbidden Secret Manual (I), where will it go?
• Will the duration of the 15 days and 30 days VIP membership card stack?
• I don't see any Hell mode for any of the secret dungeons. Is this a bug?
• Who is the male and female in LuCiel?
• Why is that when I changed my Luciel to Chilarch only Lu's appearance changed? Even the promotional items only Lu's costume has changes.
• Where can I get the Power Stone Fragment?
• I am not yet level 70, can I still enter Lanox?
• What is the blue circle beside the HP/MP bar of Luciel?
• How does the Switching Soul Accessory work?
• What is the Sacred Spirit Energy?
• I'm already at level 65 but I was not allowed to proceed to the next area after defeating Altera's Secret Boss is there a level restriction for this?
• I can store trade impossible and unsealed items in my shared bank. Is this a bug?
• I acquired the Cobo VIP express ticket from the Start-up cube and it has 15 days duration. I used it and now it turned to 30 days is that a bug?
• Why am I receiving an error message when trying to use the Fluorite Ore option when enhancing the rare weapon drop that I got from Lanox?
• How to get the job change quest?
• How do I fill up the Combination Gauge?
• What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does.
• I logged in my newly created Luciel character but it only allows me to use the girl character. Can I use the boy character whenever I want to?
• Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug?
• I've opened by Bank Share before, do I need to purchase the Cobo's Shared Bank Open Ticket?
• How does the Item Mall work?
• I have a skill that has a very big AoE, why can't I hit the opposing team?
• What does the chain skill do for Luciel?
• Are the titles that can be obtained from Guild PVP and Guild Ereda different?
• How can I record a video?
• I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug?
• I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills.
• How many combination gauge bars does a combo switch fill and skill switch fill up?
• What are the 3 stat increases that I can get inside Ereda?
• I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared?
• Why can’t I gain ED and Experience when killing monsters?
• How can I take a screenshot?
• How can I get more stamina?
• How to obtain Epic NPC Titles?
• What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area?
• Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug?
• How do I expand my Bank Share?
• I have this old item, the Ereda Battle Return Stone, but it is not working inside Ereda, is this normal?
• How do I search for an item at the Item Mall? It always gives me an error message each time I try to.
• On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game?
• How does dungeon queuing work?
• How to set custom keys for controllers?
• The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that?
• What does the Combination Gauge do?
• Help, I sold a few items and I did not change character but the item that I need to Buyback is not being displayed
• Why can't I see the items that I've picked up in the new Results Screen UI?
• I can’t seem to find any QPL Jellies in Lanox, were they removed?
• I bought 5/10 pieces of Guild Storage Expansion Card but I only see 1 piece on the Character Cash Item Storage, what happened?
• Do I still get additional draws on the bingo event when I send gifts from the item mall?
• How do I store the guild coin?
• What is the 50% and the 100% that I can see in the Henir Dimension item upgrade icons?
• Why are my skills level 1 and it seems that my equipped items aren't working inside Ereda Island?
• What will happen to the Old Ereda medals that I have stored?
• Where do I get a Ring of Witch event item?
• Why are the Heroic Modes for Celestial Crossroads and Adrian’s Palace closed?
• I’m not yet done with the story quests in Sander, can I still enter Lanox?
• I’m using my Luciel and I’m doing the combo switch but I am not gaining any combination gauge, is this a bug?
• How come I am not receiving any EXP on the 2 new dungeons Collapsing Temple of Fire and Grand Cavern: Chasm of the Divided Land? Is this a bug?
• Why can’t I continue anymore with EP 20 quests after completing the first 3 stories?
• Does the EXP gain from the Champion’s Growth Medal and EXP Boost Medals stack?
• Can I still use the old Fluorite Ores and Blessed Restoration Scrolls in the new enhancement?
• How can you turn off system messages in the chat box?
• What are the rewards for breaking the Sealed Device in the first stage of Ereda?
• I clicked on the My NPC and saw that she has a Store but it is greyed out? What gives?
• Where can I find the new Henir Sets? It is not in the Craft button?
• Where can I get the Power Stones that allows me to craft the 100% Dimension items?
• Does the Vote Kick System also work on secret dungeons?
• What time does the daily point reset and accumulated points update?
• What do I do with these Champion's Victory Medals that I have?
• Are the boss monsters that you will encounter in each stage still random?
• I am unable to put my costumes and equipment in the VIP Service (PC Gaming Center) inventory, is that a bug?
• The 10 minute restriction for 1v1 duel disappears when I hit the character select button. Is this a bug?
• How to attribute an equipment?
• How can you enter the Secret Dungeons?
• How to enter Ereda Island?
• What do I get as a reward in this Ereda Island dungeon?
• Will the 10 minute restriction for 1v1 duel apply if the requested player failed to respond to an invite until the countdown timer ends?

TOP 5 VIEWED FAQ

• How can I link my account to Steam?
• Basic Troubleshooting Steps for Game Client Crashing/Freezing
• How can I change my password/email address of my account?
• I bought K-Ching, how come it still doesn’t show in my account?
• The website displays that I have -9,999 K-Ching. What happened?